BROTHER Error Code 1300
MEDIUMCommon IssueBrother Printer Error 1300: Paper Jam in Duplex Tray
Error 1300 indicates a paper jam specifically within the duplexing unit or the paper path associated with two-sided printing.
The Brother printer error code 1300 is a specific indicator that your printer has detected a paper jam in the duplexing mechanism. This part of the printer is responsible for flipping the paper over to print on the second side. When paper gets stuck here, it can be due to various reasons such as misaligned paper, using paper that is too thick or too thin for duplexing, or foreign objects obstructing the paper path. Unlike general paper jams that might occur at the input tray or exit tray, error 1300 points directly to the internal duplexing unit. This means the paper successfully fed from the tray but failed to navigate the turns and rollers required for double-sided printing. Often, the paper might be partially visible, crumpled, or torn within the rear or bottom access panels of the printer. Addressing this jam requires careful removal to avoid damaging the printer's sensitive internal components.
- 1
Turn off the printer and unplug it from the power source to prevent accidental damage or injury.
- 2
Carefully open the rear cover or duplex unit access panel of your Brother printer. Consult your printer's manual if you are unsure where this is located.
- 3
Gently pull out any visible jammed paper, following the direction of the paper path. Avoid tearing the paper if possible, as small pieces can remain and cause future jams.
- 4
If no paper is immediately visible, use a flashlight to inspect the rollers and paper path inside the duplex unit for any small scraps of paper or foreign objects.
- 5
Check the paper tray to ensure the paper guides are correctly adjusted for the paper size you are using and that the paper stack isn't overfilled or bent.
- 6
Close all covers and panels securely. Plug the printer back in and turn it on.
- 7
Attempt to print a test page, preferably a double-sided document, to confirm the error is resolved.
If, after following all the DIY steps, the error code 1300 persists, or if you find that paper is consistently jamming in the duplex unit despite using appropriate paper and loading it correctly, it's time to call a specialist. This could indicate a mechanical issue with the duplexing rollers, a faulty sensor, or a more complex internal obstruction that requires professional tools and expertise to diagnose and repair without causing further damage to the printer.
Find a certified printer specialist near you →$75-$200
Actual costs may vary based on location and specialist
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