DELL Error Code 68
HIGHDELL Printer Error 68: Internal Communication Failure
Error 68 on DELL printers indicates a problem with internal communication between critical components, often related to the formatter board or its connection.
DELL Error Code 68 typically signifies an internal communication error within the printer's main control system. This means that one or more key components, such as the formatter board (which processes print jobs and controls other printer functions) or the engine controller board, are failing to communicate correctly with each other. This can be due to a loose connection, a software glitch, or a hardware malfunction on one of these crucial circuit boards. While this error doesn't point to a specific mechanical failure like a paper jam, it prevents the printer from functioning at all because its 'brain' is not operating properly. It's akin to a computer having issues with its motherboard or RAM. The printer cannot interpret commands, process data, or initiate printing cycles without stable internal communication, leading to a complete halt in operations.
- 1
Turn off the printer completely using the power button, then unplug it from the wall outlet.
- 2
Wait for at least 60 seconds. This allows any residual power to drain and can reset internal components.
- 3
Plug the printer back into a direct wall outlet (avoid power strips or surge protectors for testing purposes).
- 4
Turn the printer on and observe if the error code reappears. Sometimes a simple power cycle can resolve temporary communication glitches.
- 5
If the error persists, carefully open the access panels (refer to your printer's manual for locations) and visually inspect for any loose cables, especially those connecting the formatter board to the main engine board. Gently reseat any cables you can safely access.
- 6
Ensure the printer's firmware is up to date. Visit the DELL support website for your specific model and download the latest firmware if available. Follow the instructions carefully for installation.
- 7
If you recently installed any new accessories or memory modules, try removing them to see if they are causing a conflict. Power cycle the printer after removal.
If the error code 68 persists after performing multiple power cycles, checking for loose connections, and updating firmware, it's highly probable that there's a hardware failure. This could be a faulty formatter board, a damaged engine board, or a more complex internal wiring issue. These components are expensive and require specialized tools and expertise to diagnose and replace. At this point, DIY attempts could cause further damage, so contacting a certified DELL technician or a reputable printer repair service is recommended.
Find a certified printer specialist near you →$200-$500
Actual costs may vary based on location and specialist
- • DELL B2360dn
- • DELL C1760nw
- • DELL 2330d
- • DELL 3110cn
- • DELL 5130cdn
This content is licensed under CC BY-SA 4.0 and is original educational material created by PrinterSpecialists.org. Not affiliated with DELL.