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What This Error Means

Error 13.6 indicates a problem with the paper feeding mechanism, specifically from the second paper tray (Tray 2) failing to pick up or advance paper.

Detailed Explanation

EPSON Error 13.6 points to a malfunction within the printer's paper feed unit, specifically when attempting to draw paper from Tray 2. This error typically occurs when the printer initiates a print job expecting paper from this tray but fails to detect its movement or successful pickup. The underlying cause can range from simple obstructions to mechanical failures within the paper path. Common reasons for this error include paper jams that are not immediately visible, worn-out paper pickup rollers that can no longer grip the paper effectively, or issues with the paper tray itself, such as being improperly seated or containing paper that is curled, creased, or of an incorrect size/type. Less frequently, it could signal a problem with the paper detection sensors or even a motor issue related to the Tray 2 feed assembly. The printer's internal diagnostics detect this failure to feed and display the 13.6 code to alert the user. While often resolvable with basic troubleshooting, persistent 13.6 errors can indicate more significant wear and tear on internal components, particularly in high-volume printing environments. Addressing the issue promptly can prevent further damage to the paper feed system and ensure consistent print quality.

DIY Troubleshooting Steps

Try these steps before calling a specialist

1
Turn off the printer completely and unplug it from the power source to reset any internal errors and ensure safety.
2
Carefully remove Tray 2 from the printer. Inspect the tray for any foreign objects, bent paper, or an overfilled paper stack. Ensure the paper guides are correctly adjusted for the paper size.
3
Remove all paper from Tray 2. Fan the paper stack to separate sheets, then reload it neatly, ensuring it's not above the fill line and is flat.
4
Shine a flashlight into the paper feed area where Tray 2 connects to the printer. Look for any small pieces of torn paper, staples, paper clips, or other debris that might be obstructing the rollers or sensors.
5
Gently wipe down the paper pickup rollers visible in the Tray 2 area with a lint-free cloth lightly dampened with water or isopropyl alcohol. Allow them to dry completely before reinserting the tray.
6
Reinsert Tray 2 firmly until it clicks into place. Plug the printer back in and turn it on. Attempt to print a test page specifically from Tray 2.
7
If the error persists, try using a different stack of paper or a different paper type (e.g., plain copy paper) in Tray 2 to rule out paper quality as a factor.

When to Call a Specialist

If you have followed all the DIY troubleshooting steps, including thoroughly checking for obstructions, cleaning rollers, and trying different paper, and the EPSON Error 13.6 continues to appear, it's time to contact a professional. This usually indicates a deeper mechanical issue such as severely worn-out pickup rollers that require replacement, a faulty paper detection sensor, or a problem with the feed motor or associated gears. These repairs often require specialized tools and knowledge to disassemble the printer safely and replace internal components.

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EPSON Error Code 13.6