HP Error Code 093.933
MEDIUMCommon IssueHP 093.933 Fuser Area Paper Jam
The 093.933 error code on HP printers indicates a paper jam specifically detected within the fuser assembly or its immediate vicinity.
This error code signifies that the printer's sensors have detected paper stuck in the fuser unit, which is responsible for melting toner onto the paper using heat and pressure. A jam in this critical area can prevent pages from exiting the printer correctly, often leading to crumpled or partially printed sheets. Common causes include using incorrect paper types or weights, worn fuser rollers, foreign objects obstructing the paper path, or a build-up of toner and paper dust. The fuser unit operates at high temperatures, so any paper trapped there can become brittle or even slightly scorched, making it difficult to remove. This error is distinct from general paper jams because it points to a very specific, often hard-to-reach, internal component. While sometimes a simple user intervention can clear it, persistent 093.933 errors might suggest a failing fuser assembly or issues with the paper feed mechanism leading into the fuser.
- 1
Turn off the printer and unplug it from the power source to ensure safety before proceeding.
- 2
Open all accessible covers and trays, including the rear access door and any side panels, to get a clear view of the paper path.
- 3
Carefully inspect the fuser area (usually a unit with two rollers, often orange or red) for any visible pieces of paper, torn fragments, or foreign objects. Use a flashlight if needed.
- 4
Gently pull any jammed paper in the direction of the paper path. Avoid tearing the paper, as small pieces left behind can cause future jams. If paper is stuck, try to rotate the fuser rollers manually if possible (check your printer's manual for specific instructions).
- 5
Close all covers and trays securely. Plug the printer back in and turn it on.
- 6
Perform a test print to see if the error has cleared. If not, try running a cleaning cycle from the printer's menu, if available, as this can sometimes dislodge small debris.
- 7
If the jam persists, try using a different, fresh ream of paper to rule out paper quality issues.
You should consider calling a specialist if, after following all DIY steps, the 093.933 error persists, or if you encounter resistance when trying to remove paper and fear damaging components. If you notice a burning smell, visible damage to the fuser unit, or if the printer consistently jams in the fuser area even with new paper, it's highly likely that the fuser assembly itself is faulty and requires replacement by a trained technician. Attempting to force paper or disassemble the fuser without proper knowledge can lead to further damage or personal injury due to high temperatures.
Find a certified printer specialist near you →$180-$400 (for fuser replacement, including parts and labor)
Actual costs may vary based on location and specialist
- • HP LaserJet Pro M404 series
- • HP LaserJet Enterprise M506 series
- • HP Color LaserJet Pro M452 series
- • HP LaserJet P3015 series
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