KONICA-MINOLTA Error Code 13.2
MEDIUMCommon IssueFuser Unit Paper Jam (KONICA-MINOLTA 13.2)
Error code 13.2 indicates a paper jam specifically located within the fuser unit of your Konica Minolta printer.
The fuser unit is a critical component in laser printers responsible for permanently bonding toner to the paper using heat and pressure. When paper fails to pass through this unit correctly, or gets stuck inside it, the printer registers a 13.2 error. This can happen for several reasons, including creased or damaged paper, incorrect paper type settings, worn fuser rollers, or debris obstructing the paper path within the fuser itself. The printer halts all operations to prevent further damage and alerts the user to clear the obstruction. This error is distinct from general paper jams as it points to a very specific area. If the fuser unit is not functioning optimally, it can also lead to issues like toner not fusing properly, resulting in smudged prints, even if a full jam hasn't occurred yet. Clearing a fuser jam requires careful handling due to the high temperatures involved, as the fuser operates at several hundred degrees Fahrenheit.
- 1
Turn off the printer completely and unplug it from the power outlet to ensure safety and allow the fuser to cool down.
- 2
Open the front or side cover of the printer to access the internal components, referring to your printer's manual for specific access points to the fuser unit.
- 3
Locate the fuser unit, which is typically a cylindrical component often marked with warning labels due to heat. Allow it to cool for at least 15-20 minutes before touching it.
- 4
Carefully and gently pull any visible jammed paper straight out of the fuser unit. Avoid tearing the paper, as small pieces left inside can cause recurring jams.
- 5
Inspect the fuser rollers for any torn paper fragments or foreign objects. Use a flashlight if necessary. If you find any, gently remove them with tweezers, being careful not to scratch the rollers.
- 6
Close all printer covers securely. Plug the printer back in and turn it on.
- 7
Print a test page to confirm the error is cleared and the printer is functioning correctly. If the jam persists, try a different type of paper.
- 8
Ensure you are using the correct paper type and weight settings in your printer's driver and on the printer's control panel, as incompatible settings can lead to fuser jams.
You should call a specialist if you cannot locate or safely remove the jammed paper, if the error persists after multiple attempts to clear it, or if you suspect damage to the fuser unit itself. Signs of fuser damage include recurring jams in the same spot, unusual noises coming from the fuser area, or visible wear and tear on the fuser rollers. Attempting to force paper out or improperly handling the fuser can cause further, more expensive damage, making professional intervention necessary.
Find a certified printer specialist near you →$200-$500 (for fuser unit replacement, if necessary)
Actual costs may vary based on location and specialist
- • Konica Minolta bizhub C250i
- • Konica Minolta bizhub 3602P
- • Konica Minolta bizhub C368
- • Konica Minolta bizhub 4050i
- • Konica Minolta bizhub C227
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