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What This Error Means

Error Code 22 indicates a problem with paper being picked up from one of the paper trays (usually Tray 1, 2, 3, or 4) or a jam occurring immediately after pickup.

Detailed Explanation

Konica Minolta Error Code 22 is a general notification that the printer failed to pick up paper from a specified tray within the expected timeframe, or detected a jam very early in the paper path. This doesn't necessarily mean there's a jam visible to the user, but rather that the paper sensor at the tray exit or just after the pickup roller didn't register paper passage. Common causes include paper being improperly loaded, worn-out paper pickup rollers, foreign objects obstructing the paper path near the tray, or issues with the paper separation pad. This error can be intermittent or persistent. If intermittent, it might be due to slight paper misalignments or humidity affecting paper quality. If persistent, it often points to a mechanical issue with the pickup assembly, such as degraded rollers that can no longer grip the paper effectively, or a faulty sensor that isn't detecting paper movement. It's crucial to identify which tray is causing the error, as this helps narrow down the area for inspection and potential repair.

DIY Troubleshooting Steps

Try these steps before calling a specialist

1
Identify the problematic tray: The printer's display might indicate which tray (e.g., 'Tray 1') is experiencing the error. If not, start with the tray most frequently used.
2
Open and re-seat the paper tray: Pull out the suspected paper tray completely, inspect it for any obstructions or debris, and then firmly push it back into place until it clicks.
3
Inspect paper loading: Ensure the paper is loaded correctly, not overfilled, and that the paper guides are snug against the edges of the paper without being too tight. Fan the paper stack before loading to prevent sheets from sticking together.
4
Check for foreign objects: With the tray removed, carefully look inside the printer's paper feed area for any loose paper scraps, staples, paper clips, or other debris that might be blocking the paper path or interfering with sensors.
5
Clean pickup rollers (if accessible): If you can safely access the paper pickup rollers (often visible when the tray is removed), gently wipe them with a lint-free cloth dampened with distilled water or isopropyl alcohol. Allow them to dry completely before re-inserting the tray.
6
Try different paper: Sometimes, very old, damp, or improperly stored paper can cause feeding issues. Try loading a fresh ream of paper into the problematic tray.
7
Perform a power cycle: Turn off the printer using the main power switch, wait for 30 seconds, then turn it back on. This can reset internal sensors and clear temporary glitches.

When to Call a Specialist

You should call a specialist if the error persists after performing all the DIY troubleshooting steps, especially if you suspect worn-out pickup rollers or a faulty sensor. If you hear unusual grinding noises, or if the error code appears immediately upon trying to print from a specific tray despite no visible jams or paper issues, it's likely a mechanical component failure that requires professional diagnosis and replacement. Attempting to force components or disassemble parts without proper training can cause further damage.

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KONICA-MINOLTA Error Code 22