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What This Error Means

KYOCERA Error Code 11 indicates a paper jam has occurred specifically within the paper cassette or tray 1 area of the printer.

Detailed Explanation

Error Code 11 on KYOCERA printers is a common notification signaling a paper jam that has been detected in the primary paper input source, typically Cassette 1 or the main paper tray. This error usually triggers when the printer attempts to feed paper from this tray but encounters an obstruction or a misfeed, preventing the sheet from advancing correctly into the paper path. Sensors within the paper pick-up and feed rollers detect that paper has either not moved from its starting position or has stopped prematurely, leading to this specific error. The causes for Error 11 can range from simple issues like improperly loaded paper, using incorrect paper types (e.g., too thick, too thin, curled, or stapled), or an overfilled paper tray. More complex reasons might include worn-out paper pick-up rollers, debris lodged in the paper path, or issues with the tray's paper size guides. Addressing this error promptly is important to prevent damage to internal components and ensure continuous printing operations.

DIY Troubleshooting Steps

Try these steps before calling a specialist

1
Turn off the printer and unplug it from the power source to ensure safety before proceeding.
2
Carefully pull out Cassette 1 (the main paper tray) from the printer. If there's an optional second cassette, ensure you're checking the correct one.
3
Remove all paper from the cassette. Inspect the paper stack for any curled, wrinkled, torn, or stapled sheets and remove them.
4
Look inside the empty cassette and the printer's paper feed area (where the cassette slides in) for any small pieces of paper, staples, paper clips, or other foreign objects. Use a flashlight if needed.
5
Ensure the paper guides within the cassette are correctly adjusted to the size of the paper you are using, without being too tight or too loose.
6
Reload the paper stack neatly into the cassette, making sure it's not overfilled beyond the maximum fill line and that the stack is even.
7
Gently push the paper cassette back into the printer until it locks into place.
8
Plug the printer back in and turn it on. Allow it to initialize and see if the error clears.
9
If the error persists, try printing a test page from a different paper source (if available) or from the bypass tray to isolate the issue to Cassette 1.
10
Consider cleaning the paper pick-up rollers in Cassette 1 if accessible and if the problem seems to be with paper not picking up at all. Use a lint-free cloth lightly dampened with water or isopropyl alcohol.

When to Call a Specialist

You should consider calling a specialist if, after performing all the DIY steps, the Error Code 11 persists. This is especially true if you suspect worn-out or damaged paper pick-up rollers, if there's an internal obstruction you cannot reach, or if the printer consistently fails to feed paper from Cassette 1 despite the paper being loaded correctly. If the error code appears immediately upon startup without any paper in the tray, it might indicate a faulty sensor or a more complex internal issue requiring professional diagnostics and repair.

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