KYOCERA Error Code 116.330
MEDIUMCommon IssueKYOCERA 116.330: Paper Feed Sensor Error (Tray 2)
Error 116.330 indicates a problem with the paper feed sensor for paper tray 2, suggesting the printer is not detecting paper movement correctly from that tray.
The KYOCERA error code 116.330 specifically points to an issue with the paper feed sensor for the second paper tray (Tray 2). This sensor is responsible for detecting the presence and movement of paper as it's being fed from the tray into the printer's paper path. When this error appears, it means the sensor either isn't detecting paper when it should, or it's detecting paper when there isn't any, leading the printer to believe there's a jam or a feeding malfunction. Common causes for this error include misfed paper, a foreign object obstructing the sensor or paper path, worn-out paper rollers that aren't picking up paper effectively, or a dirty/malfunctioning sensor itself. Less commonly, it could indicate a more serious hardware failure with the sensor or its connection to the main board. The printer will typically halt all operations from Tray 2 until the issue is resolved.
- 1
Turn off the printer completely using the main power switch, wait 30 seconds, and then turn it back on. This can sometimes clear temporary sensor glitches.
- 2
Carefully open and remove Tray 2 from the printer. Inspect the tray for any foreign objects, crumpled paper, or debris.
- 3
Check the paper stack in Tray 2. Ensure it's not overfilled, the paper guides are correctly adjusted to the paper size, and the paper is loaded squarely without dog-eared corners.
- 4
Look inside the printer where Tray 2 slides in. Use a flashlight to carefully inspect for any small pieces of paper, staples, or other obstructions around the paper feed area and the sensor (a small, often clear or black plastic lever or optical sensor).
- 5
Gently wipe down the paper feed rollers within Tray 2's area using a lint-free cloth lightly dampened with water or isopropyl alcohol. Worn or dirty rollers can fail to pick up paper, mimicking a sensor error.
- 6
If accessible, try to locate the paper feed sensor itself (it's usually a small lever or an optical pair) and gently clean it with a cotton swab. Be extremely careful not to bend or damage it.
- 7
Try loading a different ream of paper into Tray 2, ensuring it's fresh and within the printer's specifications, to rule out paper quality issues.
- 8
Test printing from Tray 1 (if available) to confirm other printer functions are working correctly, isolating the issue to Tray 2.
- 9
If your printer has a maintenance mode or diagnostic menu, check if there's an option to test sensors or paper feed mechanisms for Tray 2 (consult your user manual for specific steps).
You should call a specialist if, after performing all the DIY troubleshooting steps, the 116.330 error persists. This indicates a more complex issue, such as a faulty paper feed sensor, a damaged paper path component that isn't visible or accessible, or a problem with the main control board. If you suspect internal damage, or if you're uncomfortable disassembling parts of the printer beyond simple tray removal, professional assistance is recommended to prevent further damage.
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