KYOCERA Error Code 13.5

Error 13.5 on KYOCERA printers indicates a paper jam specifically detected within or immediately after the fuser unit.

1. 1

   Turn off the printer completely and unplug it from the power source to ensure safety before proceeding.

2. 2

   Open the printer's front or side cover to access the fuser unit. Consult your printer's manual for the exact location and access method.

3. 3

   Carefully inspect the fuser area for any visible pieces of jammed paper. Use both hands to gently pull out any paper, following the paper path. Avoid tearing the paper, as small pieces left behind can cause future jams.

4. 4

   Check for any foreign objects like staples, paper clips, or labels that might have entered the paper path and are obstructing the fuser.

5. 5

   If the fuser is removable, take it out (following manual instructions) and inspect it thoroughly for any paper fragments or damage to the rollers.

6. 6

   Ensure the paper being used is within the printer's specifications for type and weight. Incorrect paper can frequently cause fuser jams.

7. 7

   Close all covers, plug the printer back in, and turn it on. Print a test page to see if the error has cleared.

8. 8

   If the jam persists, try feeding a single sheet of thicker, stiffer paper (like cardstock) through the manual feed tray to help push out any remaining small fragments, but only if you can do so without forcing it.

9. 9

   Perform a firmware update if available, as sometimes software glitches can contribute to paper handling issues.

10. 10

    Clean the paper path rollers if accessible, using a lint-free cloth dampened with distilled water, to improve paper feeding.

You should call a specialist if you cannot locate or safely remove the jammed paper, especially if it's tightly wound around the fuser rollers or if you suspect damage to the fuser unit. If the error persists after multiple attempts to clear the jam and trying different paper types, or if you hear unusual noises from the fuser area, it's highly likely that the fuser unit itself is faulty or worn out. Attempting to force a stubborn jam or disassemble the fuser without proper training can cause further damage and void warranties.