LEXMARK Error Code 005.371
MEDIUMCommon IssueLexmark 005.371: Paper Jam in Duplex Path
Error code 005.371 indicates a paper jam specifically detected within the printer's duplexing unit or path.
The Lexmark error code 005.371 is triggered when the printer's sensors detect an obstruction or an improperly fed sheet of paper within the duplexing mechanism. This mechanism is responsible for flipping the paper to print on both sides. When a sheet of paper fails to pass through this path correctly, either due to a tear, crumpling, or being misaligned, the sensor will register the jam and halt printing operations. Common causes for this type of jam include using paper that is too thick, too thin, wrinkled, or has been stored improperly, leading to curled edges. Dust or debris inside the duplex path can also interfere with paper movement. Less frequently, worn or damaged rollers within the duplex unit might be failing to grip and guide the paper effectively, causing it to buckle or stop. It's crucial to address this promptly to prevent further damage to the printer or the paper path components.
- 1
Turn off the printer and unplug it from the power outlet to ensure safety before proceeding.
- 2
Carefully open the rear access door or the duplex unit cover, usually located at the back or side of the printer.
- 3
Gently look for any visible paper fragments, crumpled sheets, or torn pieces within the duplex path. Use a flashlight if needed.
- 4
Slowly and carefully pull out any jammed paper in the direction of the paper's normal travel, avoiding tearing it further. If resistance is met, try pulling from the other side or gently wiggling.
- 5
Inspect the rollers in the duplex path for any debris, dust, or paper residue. Use a lint-free cloth lightly dampened with water or isopropyl alcohol to clean them if they appear dirty.
- 6
Ensure all access doors and covers are securely closed after clearing the jam.
- 7
Plug the printer back in and turn it on. Allow it to initialize and see if the error clears.
- 8
Try printing a test page, preferably a duplex print job, to confirm the issue is resolved.
- 9
If the jam persists, try using a different stack of fresh, high-quality paper to rule out paper quality as the cause.
If you've meticulously followed all the DIY troubleshooting steps, including cleaning the rollers and trying different paper, but the 005.371 error persists, it's time to contact a professional. This usually indicates a deeper hardware issue such as a faulty sensor, worn-out duplex rollers that require replacement, or a problem with the duplex unit's motor or gears. Attempting to force components or disassemble parts beyond basic access panels can cause further damage.
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