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What This Error Means

Lexmark Error 13 indicates a paper jam has occurred somewhere along the paper's path from the tray to the exit, often before or within the fuser assembly.

Detailed Explanation

Lexmark printers display Error 13 when the paper sensor system detects that paper has either stopped moving unexpectedly or has not reached a subsequent sensor within the expected timeframe. This typically points to a physical obstruction or a misfeed within the printer's internal paper path. While it can sometimes be a simple jam caused by crumpled paper, it can also be triggered by issues like incorrect paper loading, worn-out pick-up rollers, or foreign objects obstructing the path. The error specifically signifies that the paper did not successfully complete its journey through a particular section of the printer, often hinting at the initial stages of the paper feed or the fuser entrance. Understanding the exact location of the jam can be challenging without visual inspection, as the error code itself is generic for a paper path issue. However, in many Lexmark models, '13' often points to the area around the paper pick-up, registration, or early fuser entry. It's crucial to address these jams carefully to avoid tearing paper inside the machine, which can lead to more persistent problems or damage to sensitive components like sensors or the fuser rollers. Ignoring repeated 13 errors can also indicate a deeper mechanical issue that needs professional attention.

DIY Troubleshooting Steps

Try these steps before calling a specialist

1
Turn off the printer and unplug it from the power outlet to ensure safety before proceeding.
2
Carefully open all access doors and trays (front, back, side) that allow access to the paper path. Consult your printer's manual if unsure.
3
Gently look for any visible pieces of paper, torn fragments, or foreign objects. Use a flashlight if necessary to illuminate dark areas.
4
If you find jammed paper, grasp it firmly with both hands and slowly pull it in the direction of the paper's normal travel, avoiding tearing.
5
Check the paper tray to ensure paper is loaded correctly, not overfilled, and that the paper guides are snug against the paper stack.
6
Inspect the pick-up rollers for any visible debris or excessive wear. If accessible, gently clean them with a lint-free cloth dampened with water or isopropyl alcohol.
7
Close all access doors and trays securely. Plug the printer back in and turn it on.
8
Perform a test print to see if the error clears. If the error persists, try printing from a different paper tray if your printer has multiple.
9
If the jam is consistently occurring with specific paper types or sizes, try using a different type of paper to rule out media-related issues.

When to Call a Specialist

You should consider calling a specialist if, after following all DIY steps, the Lexmark Error 13 persists. This is especially true if you cannot locate any paper jam, if the jam is in an inaccessible area, or if you suspect internal component damage (e.g., a broken sensor, worn-out rollers that you cannot replace, or fuser issues). Repeated jamming immediately after clearing a jam, or if the printer makes unusual noises, also indicates a need for professional diagnosis, as it might be a mechanical failure beyond simple user intervention.

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LEXMARK Error Code 13