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LEXMARK Error Code 13.10

MEDIUMCommon Issue

Lexmark 13.10: Paper Jam in Fuser or Exit Area

What This Error Means

Error 13.10 on Lexmark printers indicates a paper jam or a paper path obstruction detected within the fuser assembly or the printer's exit area.

Detailed Explanation

The Lexmark 13.10 error code specifically points to an issue where the printer's sensors detect paper either stuck or not moving correctly through the fuser unit or as it exits the printer. The fuser is a critical component responsible for bonding toner to the paper using heat and pressure. If paper gets stuck here, it can lead to toner smudging, paper creasing, or the printer halting completely to prevent further damage. Common causes for this error include misfed paper, torn paper fragments left inside the printer from previous jams, worn-out fuser rollers, or issues with the exit sensor. Sometimes, using paper that is too thick, too thin, or has an unusual texture can also contribute to feeding problems in this sensitive area. This error prevents the printer from completing print jobs, as it cannot properly process and deliver the printed page.

DIY Troubleshooting Steps
Try these steps before calling a specialist
  1. 1

    Turn off the printer completely and unplug it from the power outlet to ensure safety before proceeding.

  2. 2

    Carefully open all accessible covers and trays, including the front cover, side covers, and the rear access door if your model has one.

  3. 3

    Locate the fuser assembly, which is usually a hot component and often has warning labels. Look for any visible paper fragments, crumpled sheets, or obstructions in and around this area.

  4. 4

    Gently pull any jammed paper in the direction of the paper path. Avoid tearing the paper, but if it rips, ensure all small pieces are removed.

  5. 5

    Inspect the paper exit tray and the area directly after the fuser for any hidden paper scraps or blockages.

  6. 6

    Close all covers securely, ensuring they click into place. Loose covers can sometimes prevent the printer from operating.

  7. 7

    Plug the printer back in and turn it on. Allow it to initialize and see if the error clears.

  8. 8

    If the error persists, try printing a test page with fresh, standard paper from a different tray if available, to rule out paper-related issues.

When to Call a Specialist

If you've meticulously followed all DIY steps, removed all visible paper, and the 13.10 error continues to appear, it's time to contact a professional. This often indicates a more complex internal issue such as a faulty fuser assembly, a malfunctioning paper sensor, or worn-out rollers within the fuser that require replacement. Attempting to disassemble the fuser or other internal components without proper training can cause further damage or pose a safety risk due to high temperatures and electrical components.

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Estimated Repair Cost

$150-$400

Actual costs may vary based on location and specialist

Commonly Affected Models
  • • Lexmark MS Series (e.g., MS310, MS410, MS510)
  • • Lexmark MX Series (e.g., MX310, MX410, MX510)
  • • Lexmark C/CX Series (e.g., C2325, CX3310)
  • • Lexmark E Series (e.g., E260, E360, E460)
Related Error Codes
Lexmark 13.01 (Paper Jam in Tray)Lexmark 13.02 (Paper Jam in Duplexer)Lexmark 13.20 (Paper Jam in Output Bin)

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