LEXMARK Error Code 13.2

Error 13.2 indicates a paper jam or a paper path obstruction, commonly occurring in the fuser assembly or the printer's exit area.

1. 1

   Turn off the printer and unplug it from the power source to ensure safety before proceeding.

2. 2

   Carefully open all accessible covers and trays (e.g., rear exit, duplex unit, top cover) and gently look for any visible paper fragments, torn pieces, or foreign objects.

3. 3

   If you find jammed paper, grasp it firmly with both hands and slowly pull it in the direction of the paper path to avoid tearing. Never pull against the paper path or forcefully.

4. 4

   Inspect the fuser area specifically, as this is a common point for 13.2 errors. The fuser is typically a hot component, so allow it to cool if the printer was recently in use. Look for paper wrapped around rollers.

5. 5

   Remove and reinsert the paper tray(s), ensuring the paper guides are correctly adjusted for the paper size and that the paper stack is not overfilled, bent, or damaged.

6. 6

   Check for any small, loose paper bits that might be stuck in sensors or rollers, which can trick the printer into thinking a jam still exists.

7. 7

   Close all covers securely, plug the printer back in, and power it on. Attempt to print a test page to see if the error has cleared.

8. 8

   If the error persists, try using a different type or fresh ream of paper to rule out paper quality as the cause.

You should consider calling a specialist if, after performing all DIY troubleshooting steps, the 13.2 error continues to appear. This is especially true if you suspect the jam is deep within the machine and inaccessible, if you hear unusual grinding noises, or if you notice any damaged or melted components, particularly around the fuser. Persistent jams without visible paper, or if the printer immediately reports the error upon powering on, often indicate a faulty sensor, a worn-out roller, or a failing fuser assembly, which typically require professional diagnosis and repair.