LEXMARK Error Code 13.20
MEDIUMCommon IssueLexmark 13.20 Paper Jam in Standard Bin
Error 13.20 indicates a paper jam detected in the standard output bin or the paper path leading to it.
The Lexmark 13.20 error code specifically points to a paper jam occurring at the output of the printer, usually within the standard output bin area or just before it. This means that paper has successfully passed through the fuser and imaging units but has failed to exit the printer completely or has become crumpled or stuck as it attempts to stack in the output tray. Common causes include obstructions in the output path, such as foreign objects, crumpled paper, or a misaligned output tray. Less common, but still possible, causes involve issues with the output rollers that guide the paper out, or a faulty sensor that incorrectly reports a jam even when no paper is present. Environmental factors like high humidity causing paper to curl, or using paper that is too thick, too thin, or improperly loaded, can also contribute to this type of jam. Addressing these underlying issues is key to preventing recurrence.
- 1
Turn off the printer and unplug it from the power source to ensure safety before proceeding.
- 2
Carefully open the top cover or access doors that lead to the output bin and paper path. Consult your printer's manual if unsure.
- 3
Gently look for any visible pieces of paper, torn fragments, or foreign objects in the output bin area and the path leading to it. Remove them carefully, pulling in the direction of the paper's normal travel.
- 4
Check the paper tray to ensure paper is loaded correctly, not overfilled, and that the paper guides are snug against the stack without being too tight.
- 5
Inspect the output rollers for any debris or damage. If accessible, gently wipe them with a lint-free cloth dampened with water (ensure they are dry before restarting).
- 6
Close all covers and access doors securely. Plug the printer back in and turn it on.
- 7
Print a test page to see if the error has cleared. If the jam persists, try using a different type or fresh ream of paper.
If you have thoroughly followed all the DIY troubleshooting steps, including checking for hidden paper fragments and ensuring proper paper loading, and the 13.20 error persists, it's time to contact a printer repair specialist. This often indicates a more complex hardware issue, such as a faulty output sensor, worn or damaged output rollers that are not easily replaceable by the user, or a problem with the printer's internal paper path mechanism that requires specialized tools and expertise to diagnose and repair.
Find a certified printer specialist near you →$100-$250
Actual costs may vary based on location and specialist
- • Lexmark MS Series (e.g., MS310, MS410)
- • Lexmark MX Series (e.g., MX310, MX410)
- • Lexmark C Series (e.g., C2325, C2425)
- • Lexmark CS Series (e.g., CS310, CS410)
This content is licensed under CC BY-SA 4.0 and is original educational material created by PrinterSpecialists.org. Not affiliated with LEXMARK.