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What This Error Means

Error 13.5 on Lexmark printers indicates a paper jam or paper path obstruction, commonly occurring at the fuser assembly or the printer's exit sensor.

Detailed Explanation

The Lexmark error code 13.5 signifies a paper jam that the printer has detected, specifically pinpointing the fuser or the final paper exit path. This error typically occurs when paper fails to move through the fuser at the expected speed or gets stuck just as it's about to leave the printer. The fuser is responsible for bonding the toner to the paper using heat and pressure, making it a critical point in the printing process. If paper gets delayed or crumpled here, or if the exit sensor doesn't detect the paper passing through within a specified timeframe, the 13.5 error is triggered. Common causes for this jam include foreign objects in the paper path, worn-out fuser rollers, incorrect paper type or weight for the current print job, or simply paper being loaded improperly. Sometimes, a sensor malfunction can also falsely report a jam. Addressing this error usually involves carefully inspecting the fuser and exit areas for any obstructions and ensuring all components are properly seated and functioning.

DIY Troubleshooting Steps

Try these steps before calling a specialist

1
Turn off the printer and unplug it from the power source to ensure safety before proceeding.
2
Open the printer's front, back, or side covers as instructed by your printer's manual to access the paper path and fuser area.
3
Carefully inspect the fuser assembly (usually a hot component, often labeled with warnings) and the paper exit area for any visible pieces of paper, foreign objects, or crumpled sheets.
4
Gently pull any jammed paper in the direction of the paper path. Avoid tearing the paper, as small pieces left behind can cause future jams. If resistance is met, try pulling from a different access point.
5
Once all visible paper and obstructions are removed, close all covers securely.
6
Plug the printer back in and turn it on. Allow it to initialize and see if the error clears.
7
If the error persists, try printing a test page from the printer's menu to confirm the paper path is clear.
8
Ensure you are using the correct paper type and weight specified for your printer model. Fan the paper stack before loading to prevent sheets from sticking together.

When to Call a Specialist

You should consider calling a specialist if, after performing all DIY steps, the 13.5 error persists. This is especially true if you suspect internal damage to the fuser unit, such as worn-out rollers or a faulty fuser assembly that you cannot safely replace yourself. If you hear unusual grinding noises, smell burning, or if the error code returns immediately after clearing, it indicates a deeper mechanical or electronic issue requiring professional diagnosis and repair. Attempting to force components or disassemble complex parts without proper knowledge can cause further damage.

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LEXMARK Error Code 13.5