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What This Error Means

The Lexmark 13.99 error indicates a paper jam has occurred in the output path of the printer, often in the duplex unit or near the exit rollers.

Detailed Explanation

The Lexmark 13.99 error code specifically points to a paper jam that the printer has detected in the output path, which includes the duplexing unit (if present) and the final exit rollers leading to the output bin. This means that paper successfully fed through the main print engine but became stuck before it could fully exit the printer. Common culprits for this type of jam include foreign objects obstructing the paper path, worn or dirty exit rollers failing to grip the paper properly, or issues with the duplexing mechanism not flipping or guiding the paper correctly for double-sided printing. This error can be triggered by various factors, such as using incorrect paper size or weight, paper that is curled or damaged, or excessive dust and toner buildup within the printer's output area. Sensors within the paper path are designed to detect the presence and movement of paper. When a sensor expects paper to pass within a certain timeframe but doesn't detect it, or detects it for too long, it triggers a jam error. Addressing this usually involves carefully inspecting and clearing the specified areas to restore normal paper flow.

DIY Troubleshooting Steps

Try these steps before calling a specialist

1
Turn off the printer and unplug it from the power source to ensure safety before proceeding.
2
Carefully open all accessible covers and doors, including the rear access door, duplex unit cover (if applicable), and the top output bin area.
3
Gently look for any visible pieces of paper, torn fragments, or foreign objects in the output path, especially around the exit rollers and within the duplex unit. Use a flashlight if needed.
4
If you find jammed paper, slowly and carefully pull it in the direction of the paper's normal travel to avoid tearing. Remove all pieces, no matter how small.
5
Inspect the rollers in the output path for any debris, toner buildup, or wear. Gently wipe them with a lint-free cloth dampened with water or isopropyl alcohol if they appear dirty.
6
Close all covers and doors securely, ensuring they click into place.
7
Plug the printer back in and turn it on. Wait for it to initialize and see if the error clears.
8
Try printing a test page to confirm the issue is resolved. If the jam reoccurs, try using a different stack of paper or a different paper type.
9
If the printer has a duplex unit, try printing a single-sided page to isolate if the issue is specifically with the duplexing mechanism.

When to Call a Specialist

If after performing all the DIY troubleshooting steps, the 13.99 error persists, or if you consistently find paper jamming in the same spot without any visible obstruction, it's time to call a professional. This often indicates a deeper mechanical or sensor issue, such as a faulty paper sensor, worn-out or misaligned rollers that require specialized tools for replacement, or a problem with the duplexing assembly that isn't easily accessible. Attempting to force parts or disassemble components beyond basic access points can cause further damage.

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LEXMARK Error Code 13.99