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What This Error Means

The Lexmark E.10 error typically indicates a paper jam detected within the printer's Tray 1 area or a related sensor malfunction.

Detailed Explanation

The E.10 error code on Lexmark printers specifically points to an issue with paper feeding from Tray 1, or a problem with the paper presence sensor associated with that tray. This error is often triggered when the printer expects to detect paper in Tray 1 but either finds none, detects a jam, or the sensor itself is obstructed or faulty. It's a common protective measure to prevent the printer from attempting to print on non-existent paper or further damaging itself by trying to feed through an obstruction. While a physical paper jam is the most frequent cause, the E.10 error can also arise from incorrectly loaded paper, a worn-out pick roller in Tray 1 that fails to grab paper, or even a foreign object that has fallen into the paper path near the tray. Less commonly, it could signal a more serious hardware issue with the paper feed mechanism or the sensor's electronic connection to the main board. Addressing this error usually involves careful inspection and clearing of the paper path, followed by proper paper reloading.

DIY Troubleshooting Steps

Try these steps before calling a specialist

1
Turn off the printer and unplug it from the power outlet to ensure safety before proceeding.
2
Carefully open Tray 1 and remove all paper. Inspect the tray for any foreign objects, debris, or torn pieces of paper.
3
Using a flashlight, look inside the printer where Tray 1 connects to the paper path. Gently pull out any visible jammed paper, making sure to pull in the direction of the paper path, not against it.
4
Inspect the paper pick rollers in Tray 1. If they appear dirty, gently wipe them with a lint-free cloth lightly dampened with water or isopropyl alcohol. Allow them to dry completely.
5
Reload the paper into Tray 1, ensuring it is neatly stacked, not overfilled, and the paper guides are adjusted snugly against the paper stack without being too tight.
6
Close Tray 1, plug the printer back in, and turn it on. Attempt to print a test page to see if the error has cleared.
7
If the error persists, check the back of the printer for any access panels that might reveal more of the paper path and look for hidden paper fragments.

When to Call a Specialist

If you've meticulously followed all DIY troubleshooting steps, including checking for hidden paper fragments and cleaning the pick rollers, and the E.10 error persists, it's time to contact a professional. This likely indicates a more complex hardware failure, such as a faulty paper sensor that needs replacement, a worn-out pick roller assembly that requires professional installation, or an issue with the printer's main control board. Attempting to disassemble the printer further without proper training can cause more damage.

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LEXMARK Error Code E.10