LEXMARK Error Code E02

The Lexmark E02 error indicates a paper jam has occurred within the printer's duplexing unit or near the paper exit area.

1. 1

   Turn off the printer and unplug it from the power outlet to ensure safety before proceeding.

2. 2

   Carefully open all accessible covers and trays, including the rear cover, duplex unit cover, and any side access panels, to gain full access to the paper path.

3. 3

   Gently pull out any visible jammed paper, taking care to remove it in the direction of the paper path to avoid tearing. Use both hands if possible to prevent leaving small pieces behind.

4. 4

   Inspect the duplex unit (if applicable) for any paper fragments or obstructions. This unit is often located at the back or bottom of the printer and may have its own access cover.

5. 5

   Check the paper exit area and output tray for any crumpled paper or debris that might be blocking the path.

6. 6

   Use a flashlight to thoroughly inspect all areas for small, torn pieces of paper. Even a tiny fragment can cause recurring jams.

7. 7

   Ensure the paper loaded in the tray is of the correct type and size, not wrinkled, and not overloaded. Fan the paper stack before reloading.

8. 8

   Close all covers and trays securely. Plug the printer back in and turn it on.

9. 9

   Print a test page to confirm the error is resolved. If the error persists, repeat the steps, paying extra attention to hidden areas.

If you have meticulously followed all the DIY troubleshooting steps, cleared all visible and hidden paper fragments, and the E02 error persists, it's time to contact a professional. This often indicates a more complex issue such as a faulty paper sensor, a worn-out roller that needs replacement, or a problem with the duplexing unit's motor or gears. These components require specialized tools and expertise to diagnose and repair, and attempting to fix them yourself could cause further damage to the printer.