SAMSUNG Error Code 13.20
MEDIUMCommon IssueSAMSUNG 13.20 Error: Paper Jam in Duplexer or Rear Area
The 13.20 error code on SAMSUNG printers indicates a paper jam detected within the duplexing unit or the printer's rear access area.
The SAMSUNG error code 13.20 specifically points to a paper jam that has occurred in the duplexing assembly or the general rear paper path of the printer. This area is responsible for flipping the paper for two-sided printing (duplexing) or for guiding paper through the final stages of the print process before output. Sensors in this path detect the presence and movement of paper; if paper stops or is not detected at the expected time, the printer registers a jam. Common causes for this particular jam include misfed paper, torn pieces of paper left behind from previous jams, worn-out rollers in the duplexer, or foreign objects obstructing the paper path. Sometimes, using incorrect paper types (too thick, too thin, or curled) can also lead to jams in this sensitive area. The printer stops operation to prevent further damage to the paper or internal components, requiring manual intervention to clear the obstruction.
- 1
Turn off the printer completely and unplug it from the power outlet to ensure safety before proceeding.
- 2
Open the rear access door or cover of the printer. This is usually a panel on the back that swings open or unlatches.
- 3
Carefully inspect the entire paper path visible within the rear area and the duplexing unit (if accessible). Look for any crumpled, torn, or stuck pieces of paper.
- 4
Gently pull any jammed paper in the direction of the paper path. Avoid tearing the paper, as small pieces can be harder to remove and cause future jams.
- 5
Use a flashlight to check for any small, hidden paper fragments, staples, paper clips, or other foreign objects that might be lodged in the rollers or guides.
- 6
If your printer has a removable duplexer, carefully remove it according to your printer's manual and check for jams inside the unit itself.
- 7
Once you are certain the paper path is clear, close all covers and doors securely.
- 8
Plug the printer back in and turn it on. Print a test page to confirm the error is resolved.
If, after carefully following all the DIY steps, the 13.20 error persists, or if you find that the paper jam is inaccessible, deeply lodged, or if you suspect internal damage to the duplexer or rollers, it's time to call a professional. Damage to internal components, such as broken gears or worn-out rollers that are not user-replaceable, will require specialized tools and expertise to repair. Continuing to force paper through a jammed printer can cause more extensive and costly damage.
Find a certified printer specialist near you →$120-$250
Actual costs may vary based on location and specialist
- • SAMSUNG ML-3310ND
- • SAMSUNG SCX-4833FD
- • SAMSUNG ML-3710ND
- • SAMSUNG CLP-680ND
- • SAMSUNG SL-M3870FW
This content is licensed under CC BY-SA 4.0 and is original educational material created by PrinterSpecialists.org. Not affiliated with SAMSUNG.