SAMSUNG Error Code 13.5
MEDIUMCommon IssuePaper Jam Error: Tray 1 (Manual Feed Tray)
Error 13.5 on a Samsung printer indicates a paper jam specifically occurring in or around the manual feed tray (Tray 1).
The 13.5 error code on Samsung printers is a specific diagnostic message signaling a paper jam originating from or detected within the manual feed tray, often referred to as Tray 1. This tray is typically used for special media like envelopes, labels, or thicker paper stock that may not feed reliably from the main paper cassette. The printer's sensors detect an obstruction or a failure in the paper's path from this specific input source, triggering the error. Common causes for this type of jam include incorrect paper loading (e.g., paper not aligned properly, too much paper, or paper inserted at an angle), using media that is too thick or thin for the printer's specifications, or damaged paper with curled edges or tears. Sometimes, foreign objects accidentally falling into the tray or worn-out paper pickup rollers in the manual feed mechanism can also contribute to this error. The printer stops all operations to prevent further damage or misfeeds until the obstruction is cleared.
- 1
Turn off the printer and unplug it from the power outlet to ensure safety before proceeding.
- 2
Carefully open the manual feed tray (Tray 1) and inspect it for any visible paper, paper fragments, or foreign objects.
- 3
Gently pull any jammed paper in the direction of the paper path, avoiding tearing. If resistance is met, try accessing from another angle or opening other covers.
- 4
Check the area immediately after the manual feed tray, often near the fuser or output area, as paper from Tray 1 might jam further down the path.
- 5
Ensure the paper you are using in Tray 1 meets the printer's specifications for type, weight, and size. Remove any bent, curled, or damaged sheets.
- 6
Reload the paper into Tray 1, making sure it is neatly stacked, aligned with the guides, and not overfilled.
- 7
Close all printer covers securely.
- 8
Plug the printer back in and turn it on. Print a test page to verify the issue is resolved.
If after following all the DIY steps, the 13.5 error persists, or if you encounter resistance when trying to remove jammed paper that suggests a deeper obstruction or a broken component, it's time to call a professional. Persistent jams could indicate worn-out paper pickup rollers, issues with paper path sensors, or mechanical damage within the printer's feeding mechanism that requires specialized tools and expertise to diagnose and repair. Attempting to force out paper or disassemble components without proper knowledge can cause further damage.
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- • Samsung ML-2165W
- • Samsung SCX-4623F
- • Samsung Xpress M2070FW
- • Samsung ProXpress M4070FR
- • Samsung CLX-3305W
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