SAMSUNG Error Code 13.99
MEDIUMCommon IssuePaper Jam in Duplex Unit or Rear Access
Error code 13.99 on a Samsung printer indicates a paper jam specifically detected within the duplexing unit or the rear paper path access area.
The 13.99 error code on Samsung laser printers points to a paper jam that has occurred in a specific section of the paper path: the duplex unit or the rear access area. This part of the printer is responsible for flipping paper to print on both sides (duplexing) or for guiding paper through a less common path, often accessible from the back of the machine. When paper gets stuck here, it can be due to a variety of factors, including misfeeds, crumpled paper, foreign objects, or worn rollers. Unlike general paper jams, this error narrows down the location, making troubleshooting more focused. The printer's sensors detect that paper has entered this section but has failed to exit within the expected timeframe, triggering the 13.99 code. Ignoring this error or attempting to force paper out without proper care can damage internal components, such as sensors, gears, or the rollers themselves, leading to more complex and costly repairs.
- 1
Turn off the printer completely and unplug it from the power source to prevent accidental damage or injury.
- 2
Carefully open the rear access cover or the duplex unit cover, usually located at the back of the printer. Refer to your printer's manual if you're unsure.
- 3
Gently look for any visible paper fragments, crumpled sheets, or foreign objects within this area. Use a flashlight if needed.
- 4
If you find jammed paper, slowly and carefully pull it out in the direction of the paper path, avoiding tearing the paper. Remove all pieces, no matter how small.
- 5
Check for any obstructions or debris that might be causing the paper to snag. Use a soft, lint-free cloth to wipe down any accessible rollers if they appear dirty.
- 6
Close all covers securely, ensuring they click into place. Loose covers can prevent the printer from operating.
- 7
Plug the printer back in and turn it on. Allow it to initialize and see if the error clears.
- 8
If the error persists, try loading fresh, undamaged paper into the tray and attempt a test print. Ensure the paper type and size settings match the paper loaded.
- 9
If the jam is not visible, try opening and closing the main paper tray and front access doors to reset any sensor flags.
- 10
Perform a hard reset by unplugging the printer for 5-10 minutes, then plugging it back in and restarting it.
You should consider calling a professional printer technician if, after following all DIY steps, the 13.99 error persists. This is especially true if you suspect internal damage, such as broken plastic parts, worn-out rollers that you cannot replace, or if you hear unusual grinding noises. If you've removed all visible paper but the error message remains, it could indicate a faulty sensor or a jam in an inaccessible area, which requires specialized tools and expertise to diagnose and repair without causing further damage.
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