SHARP Error Code 13.2
MEDIUMCommon IssueSHARP 13.2: Paper Jam in Duplex Unit
Error code 13.2 on SHARP printers indicates a paper jam specifically within the duplex unit or its paper path.
The SHARP 13.2 error code signals that the printer has detected a paper jam within its duplexing mechanism. This unit is responsible for flipping the paper to print on both sides. When paper enters the duplex path, sensors monitor its progress. If a sensor fails to detect the paper at an expected time, or if it detects paper where it shouldn't be, the printer registers a jam and displays this error code. Common causes include small pieces of torn paper, foreign objects, or misaligned paper guides. This error can also be triggered by issues beyond a physical jam, such as worn-out feed rollers within the duplex unit that are no longer gripping the paper effectively, or even a faulty sensor itself. While often a straightforward physical jam, persistent 13.2 errors after clearing visible obstructions might point to mechanical wear or an electronic fault. Addressing these issues promptly is important to prevent further damage or more complex paper handling problems.
- 1
Turn off the printer and unplug it from the power source to ensure safety.
- 2
Carefully open the front and/or side covers of the printer to access the paper path, specifically looking for the duplex unit (often located near the back or bottom of the main paper path). Consult your printer's manual if unsure of its location.
- 3
Gently pull out any visible jammed paper, ensuring you remove it in the direction of the paper's normal travel to avoid tearing. Be thorough and check for small scraps.
- 4
Inspect the duplex unit's rollers for any debris, dust, or worn surfaces. Use a lint-free cloth lightly dampened with water or isopropyl alcohol to clean them if accessible.
- 5
Check for any foreign objects (staples, paper clips, pens) that might have fallen into the paper path.
- 6
Ensure all paper trays are correctly loaded and not overfilled, and that the paper guides are snug against the paper stack.
- 7
Close all covers securely, plug the printer back in, and power it on.
- 8
Perform a test print, preferably a duplex print, to see if the error has cleared.
- 9
If the error persists, try using a different ream of paper, as sometimes paper that is too heavy, too light, or has high moisture content can cause jams.
- 10
If available, run the printer's self-cleaning or maintenance routine, which might help clear minor obstructions or recalibrate sensors.
You should consider calling a specialist if, after following all DIY steps, the 13.2 error persists. This is particularly true if you suspect worn rollers, a faulty sensor within the duplex unit, or if the jam is in an inaccessible area. If you hear unusual grinding noises, or if the printer consistently jams in the same spot despite clearing it, professional intervention is likely required. These issues often involve disassembling parts of the printer or replacing specific components, which is best left to trained technicians.
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