TOSHIBA Error Code 13.5

Error code 13.5 on Toshiba printers typically indicates a paper jam or misfeed occurring within the first paper cassette or tray.

1. 1

   Carefully open Cassette 1 (Tray 1) and remove all paper. Inspect the paper for any damage, dog-ears, or staples, and ensure it's the correct type and weight for your printer.

2. 2

   Fan the stack of paper to separate sheets, then reload it squarely into the tray, making sure not to overfill it beyond the maximum fill line. Adjust any paper guides snugly against the paper stack without bending it.

3. 3

   Power cycle the printer: Turn off the printer using its main power switch, wait for at least 30 seconds, then turn it back on. This can clear temporary sensor errors.

4. 4

   Inspect the paper feed area within Cassette 1 for any small pieces of paper, dust, or foreign objects. Use a flashlight if necessary and gently remove any obstructions.

5. 5

   Clean the paper pickup rollers if they are accessible. Often, these are rubber rollers that can become slick with dust and paper residue. Use a lint-free cloth lightly dampened with isopropyl alcohol to wipe them clean.

6. 6

   Try printing from a different paper source (e.g., Cassette 2, bypass tray) if available, to confirm if the issue is isolated to Cassette 1 or a broader paper path problem.

7. 7

   Ensure the printer's firmware is up to date. Sometimes, software glitches can cause sensor misreads or feed issues that are resolved in newer firmware versions.

You should call a specialist if, after performing all the DIY steps, the 13.5 error persists. This indicates a more complex mechanical failure, such as severely worn or damaged pickup rollers that require replacement, a faulty paper feed motor, or a malfunctioning sensor within the Cassette 1 paper path. These repairs typically require specialized tools and diagnostic equipment, and attempting them yourself could cause further damage.