TOSHIBA Error Code 13.99
MEDIUMCommon IssueTOSHIBA 13.99: Paper Jam in Duplex Unit or Exit Area
Error code 13.99 on TOSHIBA printers indicates a paper jam or misfeed detected within the duplex unit or the printer's exit path.
The TOSHIBA error code 13.99 specifically points to an issue where paper has become stuck or failed to pass through the duplexing mechanism or the final exit rollers. This often occurs when the printer attempts to print on both sides of a page (duplex printing) and the paper doesn't properly re-enter the print path or gets caught as it's exiting the machine. Common causes include foreign objects obstructing the paper path, worn or dirty rollers, incorrect paper loading, or issues with the duplex unit itself. This error can also manifest if the paper is creased, torn, or of an unsuitable weight or type for the printer, leading to misfeeds. While often a physical obstruction, it can sometimes be triggered by a sensor malfunction that incorrectly reports a jam. Addressing this usually involves a thorough inspection and careful removal of any trapped paper or debris, followed by a test print to confirm resolution.
- 1
Turn off the printer completely and unplug it from the power source to ensure safety before proceeding.
- 2
Open all accessible covers and trays, including the front cover, side covers, and any access panels for the duplex unit (often located at the back or side).
- 3
Carefully inspect the paper path, especially around the duplex unit and the exit rollers, for any visible pieces of jammed paper, torn fragments, or foreign objects.
- 4
Gently pull any jammed paper in the direction of the paper's normal travel, avoiding tearing it. If resistance is met, try to access it from another opening.
- 5
Use a flashlight to check deep inside the paper path. Remove any small scraps of paper, dust, or debris using tweezers or a soft, lint-free cloth.
- 6
Inspect the paper tray to ensure paper is loaded correctly, not overfilled, and that the guides are snug against the paper stack without being too tight.
- 7
Close all covers and trays securely. Plug the printer back in and turn it on.
- 8
Perform a test print or print a configuration page to verify the error is cleared. If the error persists, try using a different type of paper or a fresh ream.
- 9
If available, run a printer cleaning cycle from the control panel or printer driver, especially if you suspect dirty rollers.
- 10
If the jam is consistently occurring during duplex printing, try printing a single-sided document to isolate if the issue is specific to the duplex unit.
If you have meticulously followed all the DIY troubleshooting steps, including removing all visible paper scraps and checking paper loading, but the 13.99 error persists, it's time to contact a qualified printer technician. This usually indicates a more complex underlying hardware issue, such as a faulty paper sensor, a worn-out roller assembly within the duplex unit that requires replacement, or a motor problem. Attempting further disassembly without proper training could cause additional damage to your TOSHIBA printer.
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