TOSHIBA Error Code E.02

The E.02 error on Toshiba printers indicates a paper feeding problem, specifically that paper failed to be picked up from Tray 1 or did not reach the registration sensor within the expected time.

1. 1

   Turn off the printer and unplug it from the power source for 60 seconds, then plug it back in and power it on to reset the system.

2. 2

   Open Tray 1 and remove all paper. Fan the stack of paper to separate any stuck sheets, then reload it squarely into the tray, ensuring it's not overfilled and the paper guides are snug against the edges.

3. 3

   Check the paper type and weight settings on the printer's control panel to ensure they match the paper loaded in Tray 1. Incorrect settings can cause misfeeds.

4. 4

   Carefully inspect the paper path around Tray 1 for any small pieces of paper, dust, or foreign objects that might be obstructing the rollers or sensors. Use a flashlight if necessary.

5. 5

   Locate the paper pickup rollers for Tray 1 (often visible when the tray is removed or opened) and gently wipe them with a lint-free cloth dampened with a little rubbing alcohol to remove any paper dust or residue that might be reducing their grip.

6. 6

   Try printing a test page from a different paper source (if available, like a bypass tray or Tray 2) to see if the issue is isolated to Tray 1.

7. 7

   If the error persists, try using a fresh ream of paper in Tray 1, as old or damp paper can sometimes contribute to feeding issues.

You should call a specialist if, after performing all the DIY troubleshooting steps, the E.02 error continues to appear. This often indicates a more serious hardware failure, such as severely worn-out paper pickup rollers that require replacement, a malfunctioning paper sensor, or an issue with the paper feed motor or clutch. These components typically require specialized tools and expertise to diagnose and replace correctly, and attempting to do so yourself without proper training could cause further damage to the printer.