XEROX Error Code 116.395

Error 116.395 indicates that the printer's fuser unit has detected a temperature exceeding its safe operating limits.

1. 1

   Turn off the printer completely and unplug it from the wall outlet. Wait for at least 15-20 minutes to allow the fuser to cool down thoroughly.

2. 2

   Inspect the printer's ventilation openings. Ensure they are not blocked by paper, dust, or other obstructions. Use a soft brush or compressed air to gently clear any debris.

3. 3

   Check the printer's environment. Make sure it's not placed in an enclosed space, near a heat source, or in direct sunlight. Ensure there's adequate air circulation around the unit.

4. 4

   Open the printer's access doors (if applicable) and carefully inspect the fuser area for any visible paper jams or foreign objects that might be trapped and causing overheating. Remove any obstructions gently.

5. 5

   After the cooling period and checks, plug the printer back in and power it on. Observe if the error clears and if the printer initializes normally.

6. 6

   If the error persists, try updating the printer's firmware to the latest version, as software glitches can sometimes cause erroneous sensor readings (refer to Xerox support for specific instructions for your model).

7. 7

   Perform a hard reset by unplugging the printer, holding down the power button for 30 seconds (to discharge residual power), then plugging it back in and powering on.

If the error 116.395 persists after performing all the DIY troubleshooting steps, especially after multiple cooling cycles and environmental checks, it's highly likely that a hardware component within the fuser assembly has failed. This could be a faulty thermistor, a defective heating element, or a problem with the fuser's control board. These components are typically not user-serviceable and require specialized tools and expertise to diagnose and replace safely. Continuing to use a printer with a persistent fuser over-temperature error can lead to further damage or safety hazards.