XEROX Error Code 13.20
MEDIUMCommon IssueXerox 13.20 Paper Jam: Exit Area or Fuser Out
The 13.20 error code indicates a paper jam detected in the printer's exit area, often related to the fuser unit's output sensor.
The Xerox 13.20 error is a common paper jam notification, specifically pointing to an obstruction or issue in the paper path as it exits the fuser assembly or just before it reaches the output tray. This error is triggered when the printer's sensors detect that a sheet of paper has either stopped moving, is moving too slowly, or has not reached the exit sensor within the expected timeframe after passing through the fuser. It suggests the paper is stuck after the heating and pressure rollers have fused the toner to the page. Common causes for this jam include small pieces of torn paper, staples, or other foreign objects lodged in the exit path. Incorrect paper loading, using paper that is too thick, too thin, or curled, and worn or dirty fuser rollers can also contribute to this error. Less frequently, a faulty exit sensor or a problem with the fuser unit itself could be the underlying cause, preventing the paper from being properly ejected.
- 1
Turn off the printer using the main power switch and unplug it from the wall outlet for safety.
- 2
Open the top cover or any access doors that provide access to the paper path, typically near the fuser unit and output tray.
- 3
Carefully inspect the paper exit area, fuser output, and the path leading to the output tray for any visible paper fragments or obstructions. Use a flashlight if needed.
- 4
Gently pull any jammed paper in the direction of the paper path. Avoid tearing the paper, as small pieces can be harder to remove.
- 5
Check the paper tray to ensure the paper is loaded correctly, the guides are snug against the paper stack, and the paper type matches the printer settings.
- 6
Close all access doors securely, ensuring they latch properly.
- 7
Plug the printer back in and turn it on. Allow it to initialize and see if the error clears.
- 8
If the error persists, try printing a test page with a different type of paper, if available, to rule out paper-related issues.
- 9
Consider cleaning the fuser rollers if they appear dirty or have toner buildup, following your printer's manual for specific instructions on fuser cleaning (if applicable and user-serviceable).
- 10
If possible, remove and reinsert the fuser unit to ensure it is seated correctly. Refer to your printer's manual for instructions on fuser removal/installation.
You should call a specialist if the 13.20 error persists after you have thoroughly checked for and removed all visible paper jams, tried different paper types, and ensured all covers are closed properly. If you suspect a faulty fuser unit, a damaged exit sensor, or if you hear unusual grinding noises during printing attempts, professional assistance is warranted. These components are often not user-serviceable, or require specialized tools and knowledge to diagnose and replace safely.
Find a certified printer specialist near you →$150-$400 (if fuser replacement is needed, cost could be higher)
Actual costs may vary based on location and specialist
- • Xerox WorkCentre 6515
- • Xerox Phaser 6510
- • Xerox VersaLink C405
- • Xerox VersaLink B405
- • Xerox WorkCentre 3335
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