XEROX Error Code 13.99
HIGHCommon IssueXerox 13.99: Fuser Web Life End or Failure
Error code 13.99 on Xerox printers typically indicates that the fuser web, a critical component for heat and pressure application during printing, has reached the end of its life or has failed.
The fuser assembly in a laser printer is responsible for melting toner onto the paper using heat and pressure. Many Xerox models utilize a fuser web, which is a thin, heat-resistant film or belt that helps transfer heat evenly and prevent toner from sticking to the fuser roller. The 13.99 error specifically flags an issue with this fuser web, often indicating it has worn out, torn, or is no longer functioning correctly. This component has a finite lifespan, and the printer's internal counter tracks its usage. When this error appears, the printer usually stops all printing operations to prevent further damage to the fuser or print quality issues. Continuing to print with a faulty fuser web can lead to poor image fusing, toner smudges, or even damage to other parts of the fuser assembly. While it's primarily a wear-and-tear issue, external factors like using incompatible paper types or excessive dust accumulation can sometimes accelerate its degradation.
- 1
Turn off the printer completely and unplug it from the power source. Wait for at least 15-20 minutes to allow the fuser to cool down, as it operates at very high temperatures.
- 2
Locate the fuser unit. This is usually at the back or side of the printer, often marked with a warning label about heat. Refer to your printer's user manual for exact instructions on accessing it.
- 3
Carefully open the fuser access door or remove the fuser unit if it's designed to be user-replaceable. Look for any obvious signs of damage to the fuser web, such as tears, wrinkles, or excessive toner buildup.
- 4
If you have a fuser web cleaning kit (some models allow this), follow the instructions to clean any debris or toner from the web. Be extremely gentle as the web is delicate.
- 5
For models where the fuser web is a separate, user-replaceable part (less common, usually the entire fuser unit is replaced), carefully remove the old web and install a new one according to the service manual.
- 6
If the fuser web is integrated into the fuser unit, and you suspect it's the cause, you will likely need to replace the entire fuser assembly.
- 7
Once any cleaning or replacement is done, reassemble the printer, plug it back in, and power it on.
- 8
Navigate through the printer's control panel to the 'Supplies' or 'Maintenance' menu and look for an option to reset the fuser counter. This is crucial after replacing the fuser or web, as the printer needs to know a new component is installed.
- 9
Print a test page to verify that the error is cleared and print quality is restored.
You should call a specialist if, after performing the DIY steps, the error persists, or if you are uncomfortable with disassembling parts of your printer. Fuser units operate at high temperatures and contain delicate components, so improper handling can lead to further damage or personal injury. If your printer model requires specialized tools or knowledge to replace the fuser web or the entire fuser assembly, professional help is recommended. Additionally, if the issue recurs shortly after a DIY fix, it might indicate a deeper problem with the printer's electrical system or other related components.
Find a certified printer specialist near you →$250-$600 (for fuser unit replacement, parts and labor)
Actual costs may vary based on location and specialist
- • Xerox WorkCentre 7845
- • Xerox AltaLink C8055
- • Xerox VersaLink C7020
- • Xerox Phaser 7800
- • Xerox WorkCentre 7556
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