PrinterSpecialists.org

What This Error Means

This error indicates that the printer is currently unable to perform a print job due to various internal or external issues.

Detailed Explanation

The 'UNABLE.TO.PRINT' error on a Brother printer is a generic message signifying that the device has encountered a problem preventing it from executing a print command. Unlike more specific error codes that point to a paper jam or an empty toner cartridge, this message acts as a broad indicator of a printing malfunction. It can stem from a wide array of causes, including software glitches, network connectivity problems, driver issues, corrupted print jobs, or even minor hardware anomalies that aren't severe enough to trigger a dedicated hardware error code. Often, this error appears when the printer's internal system detects an inconsistency or an unexpected state that makes printing impossible or risky. It's the printer's way of saying, 'Something is wrong, and I can't proceed.' Because of its general nature, troubleshooting requires a systematic approach, starting with the most common and easily resolvable issues before delving into more complex diagnostics. It's crucial to consider both the printer's physical state and its connection to the computer or network when encountering this message.

DIY Troubleshooting Steps

Try these steps before calling a specialist

1
Turn off your Brother printer, unplug it from the wall outlet, wait for 60 seconds, then plug it back in and power it on. This can clear temporary glitches.
2
Check all cables (USB or Ethernet) to ensure they are securely connected to both the printer and the computer/router. For Wi-Fi, ensure the printer is connected to the correct network and has a strong signal.
3
Restart your computer. Sometimes, a simple computer reboot can resolve communication issues or clear stuck print queues.
4
Clear the print queue on your computer: Go to 'Devices and Printers' (Windows) or 'Printers & Scanners' (macOS), open your Brother printer, and cancel all pending print jobs.
5
Update your printer drivers. Visit the official Brother support website, find your specific printer model, and download the latest drivers and software. Install them and restart your computer.
6
Temporarily disable any firewall or antivirus software on your computer to see if it's blocking communication with the printer. Remember to re-enable it afterward.
7
Try printing a test page directly from the printer's control panel (if available). If this works, the issue is likely with your computer or network connection, not the printer itself.
8
If printing over Wi-Fi, try connecting the printer directly to your computer via a USB cable to rule out network-related problems.

When to Call a Specialist

You should consider calling a specialist if, after performing all the DIY troubleshooting steps, the 'UNABLE.TO.PRINT' error persists. This is especially true if the printer fails to print a test page directly from its control panel, indicating a potential internal hardware fault. If you've updated drivers, checked connections, cleared queues, and even tried printing from a different computer without success, the problem might be with the printer's main board, print head, or other critical internal components that require professional diagnosis and repair. Also, if the printer displays other, more specific error codes in conjunction with or after 'UNABLE.TO.PRINT', a technician will be better equipped to interpret and fix the underlying issue.

Find a certified printer specialist near you →

BROTHER Error Code UNABLE.TO.PRINT