OKI Error Code 370.PAPER.FEED.ERROR
MEDIUMCommon IssueOKI 370.PAPER.FEED.ERROR: Paper Feed Malfunction
This error indicates that the printer detected an issue with paper feeding from the designated tray, preventing it from picking up or moving paper correctly.
The 370.PAPER.FEED.ERROR on OKI printers signifies a problem during the paper pickup or initial paper path stage. This often means the printer tried to pull a sheet of paper from a tray but failed to detect its presence at the expected sensor within a specific timeframe, or it detected a jam very early in the paper path. Unlike a typical paper jam which might occur further into the machine, this error points to the very beginning of the printing process. Common causes include paper that is incorrectly loaded, paper that is too thick or too thin for the tray settings, worn-out paper pickup rollers that can no longer grip the paper effectively, or debris obstructing the paper path near the tray. Less frequently, it could be a faulty paper sensor that isn't registering the paper's presence, even if it's there. Addressing this usually involves checking the physical paper handling components and ensuring proper paper loading.
- 1
Turn off the printer and unplug it from the power source to ensure safety before proceeding.
- 2
Open the paper tray indicated by the printer (if specified) or the main paper tray. Remove all paper from the tray.
- 3
Inspect the paper for any damage, dog-ears, or signs of moisture. Fan the paper stack to separate sheets and reload it neatly, ensuring it's not overfilled and the paper guides are snug against the stack.
- 4
Using a lint-free cloth lightly dampened with water or isopropyl alcohol, gently clean the paper pickup rollers located at the front of the paper tray. These rollers are usually grey or black and can become slick with paper dust.
- 5
Check for any foreign objects, paper scraps, or debris inside the paper tray area and the immediate paper path opening. Use a flashlight if necessary.
- 6
Close all covers and trays securely. Plug the printer back in and turn it on.
- 7
Attempt to print a test page. If the error persists, try using paper from a different, unopened ream to rule out paper quality issues.
- 8
If your printer has multiple trays, try printing from an alternate tray to see if the issue is specific to one feed source.
If you've followed all the DIY troubleshooting steps, including cleaning the rollers and trying different paper, and the 370.PAPER.FEED.ERROR continues to appear, it's likely that a component failure has occurred. This could include severely worn-out paper pickup rollers that require replacement, a malfunctioning paper sensor, or an issue with the paper feed motor or clutch. These repairs typically require specialized tools and technical expertise, making it a job best left to a qualified printer technician.
Find a certified printer specialist near you →$100-$250 (for roller replacement or sensor repair)
Actual costs may vary based on location and specialist
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